Refund policy

You have 60 days from the date you receive your item to request a return.

To qualify for a return under this policy, your item must be unused, in the same condition you received it, and in its original packaging with all included accessories and any original tags. You must also provide a receipt or proof of purchase.

Items that have been used are not eligible for change-of-mind returns under our 60-day policy. This does not affect your applicable statutory rights concerning defective, damaged, or incorrect goods.

How to Request a Return

Email support@noppo.store with your order number and the reason for your return.

If your return is accepted, we will provide a return shipping label and instructions explaining how and where to send your package. Please request a return before sending your item back. Unapproved returns will not be accepted under our voluntary 60-day policy.

For any return questions, contact support@noppo.store.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us promptly if your item is defective, damaged, or different from what you ordered.

Include your order number, a description of the issue, and photos or a video where possible so we can assess the problem and help resolve it. The unused-item requirement does not remove your applicable statutory rights for faulty or incorrect goods.

Exceptions

Under our voluntary 60-day return policy, we do not accept returns of:

  • Used items.

  • Items damaged through misuse or improper handling.

  • Sale items or gift cards.

These exclusions do not limit any mandatory consumer rights that apply to your purchase.

Exchanges

To exchange an eligible unused item, request a return first. Once the return is accepted, you can place a separate order for the replacement item.

European Union 14-Day Right of Withdrawal

Where EU consumer withdrawal rights apply, you may cancel your order within 14 days of receiving your goods without giving a reason. You must then send the goods back within 14 days of notifying us.

You may inspect the goods as necessary to establish their nature, characteristics, and functioning. Handling beyond what is necessary may result in a deduction for diminished value. Our unused-item requirement does not override these statutory rights.

For qualifying withdrawals, we will refund your payment, including the cost of standard outbound delivery, within 14 days of receiving your cancellation notice. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever occurs first.

Refunds

For returns under our voluntary 60-day policy, we will notify you after receiving and inspecting your return and confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

If more than 15 business days have passed since approval, contact support@noppo.store.

Where applicable law requires a different refund deadline, that deadline takes precedence.